Privacy Policy

The Concierge Limited ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

We collect information you provide directly to us when you create an account, make a booking, or communicate with your concierge. This includes your name, email address, payment details, travel preferences, and any other details relevant to fulfilling your requests.

We use your information to provide and improve our service, process payments, communicate with you about bookings and requests, and to personalise your experience. We do not sell your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our platform (including payment processors and booking partners), strictly as necessary to fulfil your requests. All third parties are bound by confidentiality obligations.

We retain your information for as long as your account remains active or as required to fulfil the purposes described in this policy. You may request deletion of your account and associated data at any time by contacting us.

You have the right to access, correct, and delete your personal data. To exercise any of these rights, or if you have any questions about this policy, please contact us at privacy@theconcierge.com.