Frequently asked questions

How do I make a request?

Simply type your request into the conversation box on the homepage. Your concierge will respond within minutes and guide you through the details.

What types of requests can I make?

Anything from chauffeur transfers and private jet charters to restaurant reservations, luxury car hire, yacht charters, helicopter flights, and curated experiences. If you are unsure, just ask.

How does payment work?

Most bookings require a deposit to secure availability. You will be presented with a secure payment link at the appropriate stage. Final balances are settled prior to the service date.

Can I modify or cancel a booking?

Yes. Contact your concierge directly through the platform to request changes. Please review our Cancellation Policy for details on applicable fees.

How do I access previous conversations?

Sign in to your account and your conversation history will be available from the member menu in the top right corner.

Is my information kept private?

Absolutely. All personal information and booking details are handled with strict discretion in accordance with our Privacy Policy.

Can't find what you are looking for? Contact us and we will take it from there.